Reed Diffusers

At H.O.M.E Scents, we are committed to providing you with high-quality products. If for any reason you are not completely satisfied with your purchase, we are here to help.

In-Person Purchases

Eligibility:

• Returns are accepted within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• A receipt or proof of purchase is required.

Process:

• Bring the item and your receipt to the store where you made the purchase.
• Our staff will inspect the item and process your return.
• Refunds will be issued to the original method of payment.

Online Purchases

Eligibility:

• Returns are accepted within 30 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• A receipt or proof of purchase is required.

Process:

• Contact our customer service team at [customer service email/phone number] to initiate a return.
• Pack the item securely and include the receipt or proof of purchase.
• Ship the item to the following address: [Return Address].
• Once we receive your return, we will inspect the item and process your refund.
• Refunds will be issued to the original method of payment.

Shipping Costs:

• Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
• If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.

Additional Information

• Sale items are final and cannot be returned or exchanged.
• For any questions or concerns, please contact our customer service team at [customer service email/phone number].

Thank you for choosing H.O.M.E Scents. We value your business and strive to ensure your satisfaction with our products.

At H.O.M.E Scents, we are dedicated to delivering your order promptly and efficiently. Please review our shipping policy to understand our shipping procedures and guidelines.

Shipping Coverage

• Shipping Area: We currently only ship to addresses within the United States.

Processing Time

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Cutoff Time: Orders placed after 3 PM EST will be processed the next business day.

Shipping Rates and Delivery Estimates

• Standard Shipping:
  • Rate: $10.99 flat rate for orders under $75.
  • Delivery Time: 3-7 business days.
• Free Shipping:
  • Rate: Free for orders over $75.
  • Delivery Time: 3-7 business days.
• Expedited Shipping:
  • Rate: $15.99 flat rate.
  • Delivery Time: 1-3 business days.

Please note: Delivery times are estimates and may vary based on your location and unforeseen circumstances (e.g., weather delays, carrier issues).

Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

Shipping Address

• Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. Home Scents is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact our customer service team at [customer service email/phone number]. We will work with the carrier to locate your package or send a replacement.
• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receipt. We will arrange for a replacement or refund as needed.

Shipping Restrictions

• P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses.

Contact Information

• For any questions or concerns regarding shipping, please contact our customer service team at [customer service email/phone number].

Thank you for choosing H.O.M.E Scents. We strive to provide you with the best shipping experience possible.